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Terms of Service

Updated: 06/01/2023

Welcome to Impact Connections LLC (“Impact Connections,” “we,” “us,” or “our”). By using our website, platform, and services, you agree to these Terms of Service (“Terms”). If you do not agree with any part of these Terms, please do not use our services.

1. Acceptance of Terms

By accessing, browsing, or using Impact Connections’ services, you agree to be bound by these Terms and our Privacy Policy. We reserve the right to update these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Services Provided

Impact Connections provides case management, care coordination, resource navigation, and advocacy services. Our services are designed to help individuals connect with social support programs, healthcare providers, and community resources.

Our services do not replace professional medical, legal, or financial advice. You should always consult a qualified professional for medical treatment, legal matters, or financial decisions.

3. Eligibility & User Responsibilities

a. Who Can Use Our Services

To use our services, you must:

  • Be at least 18 years old (or have parental/guardian consent if under 18).

  • Provide accurate, complete, and updated information.

  • Use our services only for lawful purposes.

b. Your Responsibilities

  • You agree not to misuse our platform, services, or any provided information.

  • You must not share confidential or private information that you do not have permission to disclose.

  • You agree not to attempt to interfere with, hack, or disrupt our systems, website, or services.

4. Privacy & Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal and health-related information in compliance with HIPAA regulations.

5. Health & Safety Disclaimer

Impact Connections provides support in navigating healthcare and social services, but we are not a healthcare provider. We do not diagnose, treat, or provide medical advice. Any recommendations or resources provided should not be considered a substitute for professional healthcare advice.

6. Third-Party Services & Links

Our website and services may contain links to third-party resources, including healthcare providers, financial assistance programs, and community services. Impact Connections is not responsible for the content, privacy policies, or practices of these third-party services. You should review their policies before engaging with them.

7. Service Availability & Limitations

We strive to maintain continuous availability of our services but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of our services at any time without prior notice.

We are not responsible for:

  • Technical failures beyond our control.

  • Service delays or disruptions caused by third parties.

  • Data loss, security breaches, or unauthorized access beyond our reasonable control.

8. Limitation of Liability

To the fullest extent permitted by law, Impact Connections LLC is not liable for any indirect, incidental, consequential, or special damages resulting from your use of our services. This includes but is not limited to:

  • Loss of data, revenue, or profits.

  • Inaccurate resource information.

  • Delays in accessing support services.

Our liability, in any case, is limited to the amount you paid for our services (if applicable).

9. Indemnification

By using our services, you agree to defend, indemnify, and hold harmless Impact Connections LLC from any claims, damages, or expenses arising from:

  • Your use of our platform or services.

  • Your violation of these Terms.

  • Any disputes between you and third-party providers.

10. Intellectual Property Rights

All content on our website, including text, graphics, logos, and software, is the property of Impact Connections LLC and is protected by copyright, trademark, and intellectual property laws. You may not copy, distribute, or modify any content without our prior written consent.

11. Termination & Suspension of Services

We reserve the right to terminate or suspend your access to our services without prior notice if:

  • You violate these Terms.

  • You engage in fraudulent, abusive, or harmful behavior.

  • We determine that your use of our services poses a risk to Impact Connections or others.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles. Any disputes arising from these Terms will be resolved through mediation or arbitration in [Insert State], unless otherwise required by law.

13. Changes to These Terms

We may update these Terms periodically. The latest version will always be available on our website. Continued use of our services after updates constitutes your acceptance of the revised Terms.

14. Contact Us

For any questions or concerns about these Terms, please contact us at:

Impact Connections LLC
Legal & Compliance Department
Email: info@ImpactConnections.co
Website: www.impactconnections.co

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